Last updated: 2025
Our Commitment to Service Quality
At NutriApp-Coach, we are committed to providing exceptional service to all our customers.
We understand that sometimes issues may arise, and we have a clear refund policy to address
such situations.
When Refunds Are Available
We will provide a full refund in the following circumstances:
-
Service Failure: If we fail to provide the promised service to customers
from our end, and this is confirmed after our internal investigation, we will issue a full refund.
-
Technical Issues: If there are technical problems on our platform that
prevent you from accessing or using the service, and we are unable to resolve them within
a reasonable timeframe, a refund will be provided.
-
Billing Errors: If you are charged incorrectly due to an error on our part,
we will refund the difference or the full amount as applicable.
Refund Exclusions
Please note that refunds are not available for:
-
Historic WhatsApp Automation: Refunds are not applicable for WhatsApp
automation services that have already been delivered or used historically. Once the service
has been provided and utilized, it cannot be refunded.
-
Change of Mind: If you simply change your mind after purchasing credits
or services, refunds will not be provided.
-
Client-Related Issues: Issues arising from client-side problems (such as
incorrect phone numbers, client unresponsiveness, etc.) are not eligible for refunds.
How to Request a Refund
If you believe you are eligible for a refund based on the criteria above, please contact our
support team at support@contactnutriapp.site
with the following information:
- Your account details
- Description of the issue
- Relevant transaction details
- Any supporting documentation
Our team will investigate your request and respond within 5-7 business days. If your refund
request is approved, the refund will be processed to your original payment method within
10-14 business days.
Contact Us
For any questions about our refund policy, please don't hesitate to
contact us. We're here to help!